Question 1

What is VendégPont and who is it for?

Accepted Answer

VendégPont is a loyalty and guest retention platform built for service businesses: point collection, coupons, a mobile guest app, plus optional online booking and passes. It manages your returning guests, bookings and communication in one place.

Question 2

Do I need technical knowledge to use it?

Accepted Answer

No. VendégPont is designed so that anyone who can use a smartphone can manage it. The admin interface is simple, and guests access their points and coupons from their phone through an easy-to-use app.

Question 3

Do guests need to download an app?

Accepted Answer

No app store download needed. VendégPont runs as a web app that guests can install on their phone with a single tap. It looks and works like an app, but there's no download barrier.

Question 4

What types of businesses is it for?

Accepted Answer

For cosmeticians, hairdressers, massage therapists, nail technicians, barbers, personal trainers and any service business with regular guests. The system works independently of industry.

Question 5

Can I manage multiple businesses from a single admin account?

Accepted Answer

Not at the moment. One admin account manages one business; if you run multiple businesses, each one needs its own registration and its own monthly subscription. Managing multiple businesses from a shared admin account is on the roadmap but not yet available.

Question 6

What languages does VendégPont support?

Accepted Answer

The admin dashboard and the guest app are available in Hungarian and English. The language can be switched in the admin dashboard and in the guest app on a per-user basis, and it does not affect pricing or features.

Question 7

How much does VendégPont cost?

Accepted Answer

The BASE plan is 3,900 HUF/mo (gross, with VAT) and includes the core features: point collection, coupons, the mobile guest app, statistics. Every provider is different, so you switch on the other features as add-ons when you need them. You only pay for what you use.

Question 8

What is an add-on and how does the monthly fee work?

Accepted Answer

An add-on is a standalone feature module (e.g. Online foglalás, Bérletek, További munkatárs) that you switch on top of BASE for a monthly fee. It appears as a separate line on your invoice, you can cancel it at any time and from the next billing cycle it is no longer charged. For quantity-based add-ons (staff, location) the monthly fee multiplies with the quantity.

Question 9

What do the Loyalty bundles offer and how much do I save with them?

Accepted Answer

The Loyalty Plus bundle includes the Tiers, Advanced coupons and Point boosters modules for 3,900 HUF/mo (20% off compared to buying them separately). The Loyalty Growth bundle is 4,900 HUF/mo for the same plus the Social media module, with a 25% discount. Both stack on top of BASE and can be cancelled at any time.

Question 10

Can I expand or switch off a module later?

Accepted Answer

Yes, at any time. You activate a new module with a single click in the admin and it becomes available instantly. If you switch a module off, it is no longer billed from the next cycle; your data is preserved should you reactivate it later.

Question 11

Is there a contractual commitment and how can I cancel?

Accepted Answer

There is no commitment period. You pay monthly and can cancel the subscription at any time from the admin. We charge nothing during the 30-day trial, and even after the trial there is no automatic charge without your confirmation.

Question 12

How does point collection and the loyalty program work?

Accepted Answer

Your guests earn points after every purchase or visit, which they track in their mobile app and redeem for coupons or discounts. The BASE plan includes one birthday and one fixed coupon; with the Loyalty Plus or Loyalty Growth bundle you can also use unlimited coupons, VIP tiers and point boosters.

Question 13

How does appointment booking work?

Accepted Answer

With the Kézi naptár add-on, the admin creates and manages appointments; it does not provide guest-facing online booking. With the Online foglalás add-on, guests can book online and the admin manages those appointments in the same system; automatic confirmations and reminders are included (+2,900 HUF/mo).

Question 14

Can I use it without online booking too?

Accepted Answer

Yes. The loyalty program (point collection, coupons, guest app) works fully on its own in the BASE plan. Online booking is a separate module you can switch on later if needed.

Question 15

How do passes work?

Accepted Answer

Passes are consumed against bookings: when a guest uses their appointment, the pass automatically deducts one session. This requires either the Online foglalás (+2,900 HUF/mo) or the Kézi naptár (+1,900 HUF/mo) add-on. With the Bérletek add-on (+2,900 HUF/mo) you can create session-based, time-based and combined passes.

Question 16

Can I use an external booking system alongside VendégPont?

Accepted Answer

The loyalty program (point collection, coupons, tiers) works alongside any existing system. However, VendégPont's built-in booking cannot be combined with an external booking system because the two calendars would conflict.

Question 17

Can I request an online deposit at booking time?

Accepted Answer

With the Online foglalás add-on it can be configured that for selected services the customer pays an online deposit by card at booking time. Deposit payments are processed via Stripe, and the customer only receives the confirmed booking once the deposit is successfully captured. Deposit amount and ratio is configurable per service.

Question 18

What does the Márkanév-védelem add-on include?

Accepted Answer

The Márkanév-védelem add-on reserves the subdomain name tied to your business (e.g. your-name.vendegpont.hu), so nobody else can register the same name. Multiple names can be reserved in parallel, and every reserved name renews automatically alongside the subscription. Pricing is 490 HUF/mo per name.

Question 19

How is the Last Minute feature available?

Accepted Answer

The Last Minute module is part of Online Booking, not a separately purchasable add-on. Once Online Booking is active, you can enable Last Minute in automatic, semi-automatic, or manual mode and configure bonus points or a percentage discount for nearby unused time slots. Guests see the offers on their own home screen.

Question 20

How do the Last Minute auto, semi-automatic and manual modes work?

Accepted Answer

In auto mode the system automatically generates Last Minute slots for upcoming free time slots according to the configured daily schedule. In semi-automatic mode it also creates suggestions, but you approve them with one click before they go live for guests. In manual mode you create the slots yourself in the Last Minute screen. The bonus / % discount value, tier and service filters are configurable per setting.

Question 21

Where is my data stored? Is it GDPR compliant?

Accepted Answer

Data is hosted in data centres located within the European Union, in line with GDPR storage requirements. All guest data travels encrypted (HTTPS) and is stored encrypted at rest. Our privacy notice is available on the public site.

Question 22

Do I get a NAV-compliant electronic invoice?

Accepted Answer

Yes. We automatically issue a NAV-compliant Hungarian electronic invoice for your monthly subscription, sent to your email through our integrated billing partner (Billingo). All invoices are also downloadable from the admin at any time.

Question 23

How can I delete or export a guest's data (GDPR)?

Accepted Answer

From the guest's profile you can export all stored data with a single click (personal data, points, bookings, coupons). Deletion is also one click: the guest is anonymised, so the legally required retention period for billing and analytics data is met while personal identifiers are removed.

Question 24

Can I export my data if I were to switch?

Accepted Answer

Yes. You can export your guest list, bookings and invoices to CSV from the admin at any time. We do not lock you in: your data always stays with you and you can take it with you.

Question 25

How do I get started and how long does it take?

Accepted Answer

You register, set up your services and prices and you are ready to go. The system guides you through the steps, no technical knowledge needed. The initial setup typically takes 15-30 minutes, and you can add your first guests right away.

Question 26

What happens after the 30-day trial?

Accepted Answer

You decide what to keep. If you continue, the selected plan fee begins. If you do not want to continue, you do not need to do anything: the account automatically becomes inactive. There are no hidden fees and we do not ask for a credit card to start the trial.

Question 27

Is there Hungarian-speaking customer support?

Accepted Answer

Yes. Support is available in Hungarian and English via email and the in-admin chat on weekdays. New customers are helped with onboarding material and short videos.

Question 28

What notifications do guests receive?

Accepted Answer

Guests receive push and email notifications about important events: booking confirmation, reminder of an upcoming appointment, new coupon or unlocked tier. All notifications can be turned off on the guest side, and templates can be customised in the admin.

Question 29

What happens if I miss a payment?

Accepted Answer

If the subscription fee is not received on time, a 7-day grace period starts: during this window your account stays fully operational, no data is deleted, and you receive email reminders to settle the payment. If the balance is not paid by the end of the grace period, the account is deactivated; data is still retained, and as soon as payment is settled the account is reactivated immediately, with no loss of information.

Question 30

How can the guest app be installed on iPhone and Android?

Accepted Answer

The guest app is a web application (PWA), so there is no need to download it from any store. On Android, opening the guest link in Chrome offers an Add to Home Screen option that places it on the home screen with one tap. On iPhone, open the link in Safari, then use the share icon followed by the Add to Home Screen step. Once installed, it looks and behaves like a regular app, including push notifications.

Question 31

What should I do if my home-screen app is stuck on an old screen or will not open?

Accepted Answer

Usually nothing: the system self-heals and the next time you open the app the latest version loads. If it stays stuck, open https://vendegpont.hu/pwa-rescue in any browser (even outside the app); a single tap runs a recovery flow and then redirects you back to the fresh app. There is no need to download anything from a store, and no data is lost.

VendégPont FAQ: Frequently asked questions